Return Policy Here you can find our return policy Last updated February 13, 2022

General information

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only.
Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of notifying us of the revocation of your contract. All returned items must be in new and unused condition, with all original tags and labels attached.

Return shipping costs

We do not offer free returns, you bear the direct costs of returning the goods.

Return process

To return an item, please email customer service at support@soap-stamps.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Ahmed Kafai Ghaini
Oberharrern 22
4691 Schlatt
Austria

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement or bank account, depending on your credit card company or bank location.

Exceptions

The following items cannot be returned:


  • Stamp Plate

Please Note


We can not offer refunds for "Stamp Plates" due to their personalized nature. They are non-refundable items.
According to § 18 Abs. 3 FAGG (Austrian Distance and Outbound Transactions Act), there is no right of withdrawal when concluding contracts for goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
Orders that contain non-refundable items are still refundable, however refunds or cancellation will not apply to items in the order that are non-refundable.

Questions

If you have any questions concerning our return policy, please contact us at:

support@soap-stamps.com